RETURNS POLICY

Wish to return an item?

No problem! You may return undamaged items, with the tag intact in its original condition  (no sign of the item being worn) back to us within 14 days of delivery for an exchange or refund. Please make sure items that are a set, for example cardigan with a dress, dungarees with a jacket etc, all parts of the set must be returned. If you return an item that's not in the full set, the return will be rejected. If this item has been sent to you in perfect condition and has become faulty after the item has been worn, we are no longer liable for this. If you return you item after the 14 day period this will be for exchange only. Returns after 30 days will not be accepted and the items will be returned back to you. Please include your details (name, full address, order number and reason for return) inside your parcel. A copy of your invoice will also be inside, with all the relevant details you may need to complete the form. Please note Ruby-Mae will not cover the cost of returning items and are not liable for any parcels that may go missing when sent back. We advice to send your parcel back with Royal Mail tracked or Royal Mail Signed For, however this is entirely up to you. Please make sure to keep your copy of your receipt. Unfortunately we do not refund postage/shipping charged on any orders. 

 

Please Note: Refunds can take up to 14 Days to be processed and 3-5 Days until you receive your refund (Depending on your Bank)

All returns to be sent to:

Ruby-Mae Childrenswear LTD
9 Broadstone Close,
Great Sankey, Warrington,
Cheshire,
WA5 3YS

 

For any other enquires please contact us at:

sales@rubymaechildrenswear.com

 

 Returns Policy:

  • Items must be in original condition and within the 14 day returns period.
  • Tags MUST be attached.
  • Any items received that are damaged you must notify us within 48 hours and to be returned within 14 days of purchase.
  • We are not liable for items that become damaged after the item has been worn.
  • If you wish to return an item(s) for refund or exchange you must do so within 14 days of purchase.
  • Any items you wish to return please fill out the returns form provided, including your full name, order number, exchange or return and reason for return. 
  • Please return any unwanted items to the returns address provided on the returns form.
  • Unfortunately we do not refund postage/shipping charged on any orders.​​​​​​​